Media training, presentation skills training, and crisis communications training firm specializing in developing effective communication within workplace groups.


Crisis Communications Team Crisis Spokesperson CMT for Educators Dealing with Public Anger Telephone Communications Emergency Response Drills

Crisis Communications Team Training

During a crisis, it is critical for members of a crisis management team to work effectively and efficiently together, and for that team to communicate quickly, accurately and perhaps frequently to a variety of external and internal audiences, such as the media, elected officials, opinion leaders, customers, suppliers and employees.

In our Crisis Communications Team Training, we ask your crisis communications team the tough questions before you have a crisis. Our staff creates dynamic scenarios that have the potential to become a media crisis, depending on how the team responds. A key ingredient of this training is problem solving. Team members learn how their decisions during a crisis can impact the sequence of events to follow.

Benefits of Attendance

In this small-group session, you will learn:

°		How to properly respond to a crisis.
°		How to play devil's advocate with other team members to test the possible consequences of decisions.
°		How to maintain a positive relationship with the media in the first hours of a crisis.
°		How to be a team player rather than merely an individual company spokesperson.
°		How to maintain a good media relationship after the crisis is over.

Who Should Attend

Every member of your crisis communications management team.

Practical Learning

This is a skills-development workshop, not a lecture on concepts. As our firm's name suggests, the training we provide is experiential. We use simulated environments, including tough, experienced journalists. Some features of this workshop are:

°		Instructors with extensive corporate crisis management and media relations experience.
°		Challenging problem-solving and decision-making exercises.
°		Each scenario is "layered" - new information is given to the team, depending on how it responds to previous information.
°		Each scenario has the possibility of being defused or becoming a full-blown media crisis, depending on how the team uses its decision-making and problem-solving abilities.
°		Role players add to the realism, acting as reporters, government officials, irate citizens or customers, etc.

For More Information, please Contact Us or call 1-800-866-2026

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